In the case of a consumer dispute, the consumer may use a Consumer Dispute Resolution Entity:
In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.
Access the Electronic Platform for Alternative Dispute Resolution in contracts for sale or online services through the link: https://webgate.ec.europa.eu/
For Complaints and Complaints: queixas@gardenia.com.pt
More information on Consumer Portal.
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