Resolucao_Alternativa_de_Litigios_de_Consumo

Resolucao_Alternativa_de_Litigios_de_Consumo

In the case of a consumer dispute, the consumer may use a Consumer Dispute Resolution Entity:

 

 

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
www.arbitragemdeconsumo.org

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116,

1100-207 Lisboa
www.centroarbitragemlisboa.pt

 

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.

Access the Electronic Platform for Alternative Dispute Resolution in contracts for sale or online services through the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

 

For Complaints and Complaints: queixas@gardenia.com.pt

             

More information on Consumer Portal.